Phone: 281-902-4000 Toll Free: 877-467-0700 Fax: 281-902-4004

If you are having terminal issues.  Our 24 hours/7 days a week help desk is ready to assist.  Please confirm the first 3 digits of your merchant number to call the correct support line:

Merchant numbers starting with – 444, 832, 628 call 1-844-876-4064

Merchant numbers starting with – 296, 542, 328 call 1-800-327-0093

Merchant numbers starting with – 434 call 1-800-647-3722

Genesis Merchant Solutions is a registered ISO of Fifth Third Bank, Cincinnati, OH, Wells Fargo Bank, N.A., Walnut Creek, CA. and Woodforest National Bank, N.A., The Woodlands, TX