Phone: 281-902-4000 Toll Free: 877-467-0700 Fax: 281-902-4004

Genesis Merchant Solutions News

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How to Train Employees on a POS System

In order to keep up with the latest technology, many businesses and restaurants have begun to upgrade their payment solutions to stay up-to-date. iPads, tablets, and cloud-based POS systems have replaced the traditional cash register and the popularity of mobile wallets have expanded for consumers to use their smartphones to make purchases. With all of these newer forms of technology, some employees may not be as familiar with how these systems operate and work.

Below are some valuable tips on how to train employees on a modernized POS system:

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How Small Business Owners Can Enhance Their Customer Service

Customers play a critical role in the overall success for most small businesses. Without returning customers, many small businesses would not survive. It is vital for small businesses to have superior customer service in order to maintain a competitive edge against other businesses. Extending top-notch customer service will result in repeated business and also boost customer’s trust.

Let’s take a further look at the most valuable ways a small business owner can improve their customer service:

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Where Does EMV Stand Now?

EMV technology has transformed the payments industry by making it more difficult for fraudsters to commit crime. With the newly enabled chip cards, fraudsters are not easily able to access cardholder information and create counterfeit cards. However, many merchants have yet to enable the EMV software on their upgraded EMV terminals and are encouraging consumers to swipe instead of dip their cards. Likewise, many consumers would also prefer to bypass EMV for convenience and speed.

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The Main Payment Options Small Businesses Should Incorporate

In today’s competitive market, small businesses need to always be on the lookout for new and innovative forms of technology to stay competitive and to satisfy consumer’s needs. Instead of using checks or cash at checkout, consumers are instead using alternative forms of payment that have become popular.

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The Main Complaints of EMV Technology

Throughout the past several months, EMV® has slowly begun to emerge in the checkout lanes at retailers. According to Visa CEO, Charles W. Scharf, over 750,000 U.S. locations that represent 17 percent of brick and mortar card accepting merchants currently are enabled to process chip-based EMV transactions. In other words, fewer than one in five brick and mortar merchants are accepting chip cards.

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Contact Us

11211 Katy Freeway
Suite 540
Houston, TX 77079

Phone: 281-902-4000
Toll Free: 877-467-0700
Fax: 281-902-4004
Genesis Merchant Solutions is a registered ISO of Fifth Third Bank, Cincinnati, OH, Wells Fargo Bank, N.A., Walnut Creek, CA. and Woodforest National Bank, N.A., The Woodlands, TX